Sue Rosen
Contact me
  • Home
  • About Me
  • Coaching
  • Workshops / CFO Women's Circle
  • Blog
  • Contact me

Finding Freedom & Fulfilment

This is where I update you on my latest thoughts & research into all things relating to self-development!

Receive your free e-book to get you started

What Ripples are You Creating?

28/1/2021

1 Comment

 
Picture
We have all experienced standing on the edge of a lake and casting pebbles into the water - as the pebble lands in the water it creates ripples reaching far beyond the initial point of impact. And so it is with every small act throughout our day - every thought, comment, action creates a ripple effect which impacts not only the people with whom we immediately interact but also the people whose lives they touch, and then the people with whom those people connect with and so on and so on, way beyond where we might have imagined.

The ripples of a leader can be even greater because leadership is all about how you make people feel and the lasting impact you have on them, which is why:

 I = Influence & Impact

in my series on AUTHENTIC leadership:

A = Awareness & Acceptance
U = Unique
T = Transformation
H = Head & Heart
E = Engage & Empower
N = North Star
T = Trust
I = Influence & Impact
C = Compassion, Courage & Curiosity
 
Working hard and getting results will get you through the door however it is your presence and your ability to connect with the people around you, above and below you which will determine your success as a leader.

As Simon Sinek says in The Infinite Game “Leaders are not responsible for the results. They are responsible for the people who are responsible for the results.”

A key element of your role as a leader is to influence what people do and how they do it; it is the ability to affect action, transform behaviour and shift views without relying on positional power or direct authority.

So how can you be more Influential and have the Impact you want, in order to create the changes you see necessary?

I see there being 4 key elements:
 
Executive presence

Executive presence is essentially your ability to inspire confidence in those around you that you are not only capable but also that you have the potential to achieve bigger things, and that you will be able to bring others with you.

To inspire confidence in this way you need to have developed your own sense of confidence through recognising your achievements and strengths. This is quite different from arrogance because it is important to hold confidence and humility simultaneously. However, it does mean learning to embody this sense of confidence and capability and owning your achievements rather than diminishing them, which challenges many of my clients. I find that my clients often forget how far they have come because they are so focused on aspiring to the next thing. Reclaiming this knowledge of the road they have already travelled and allowing themselves to fully absorb this into their body by learning to centre themselves around an embodiment of their values and their purpose can entirely shift the energy they bring into a room.

Identifying the small shifts in your posture and gestures when you are feeling confident and in flow can enable you to access these more frequently as you approach situations which trigger more nerves.
 
Strong relationships

Getting to know your peers in the leadership team at a more personal level so that you have a greater understanding of the challenges they face will enable you to offer help in constructive ways and collaborate more meaningfully.

One of the greatest communication and relationship building skills is listening. To become an excellent listener requires you to be fully present to others when you are with them, paying attention to not only their words but also their tone, body language, and what is not being said. Then engaging in asking questions and exploring their ideas, suggestions and opinions so that you can collaborate effectively to produce better results.

As well as strong individual relationships focus on creating a strong network of relationships across the organisation, and actively connect others where you can see synergies. This also relates to increasing your profile within the organisation so others also seek you out.

See also the previous article in this series on Trust for more ways to build trust with colleagues.

Alignment with purpose

Having clarity around your purpose will empower you to speak with greater strength and passion, as well as pushing you to identify what aspects of a project or negotiation are most important to you and where you are happier to compromise.

Your ability to align your own personal purpose with that of the organisation and then articulate both those to colleagues will enable you to bring people along on the journey, ensuring you are all working towards the same vision. At the same time, it is important to be open-minded and flexible rather than too rigidly attached to your own perspective on how to pursue the purpose of the organisation (see above about listening!).

Communicating with impact

If you are to have influence and impact you need to be both seen and heard, so ensure that you are contributing to team meetings, not only in areas where you are the expert but also in areas outside your functional area. This is not about speaking just to hear your own voice, rather taking an active interest in what is happening in other areas of the business and asking well thought-out questions so that you gain a broader understanding of the big picture.

Prepare fully before meetings and study the preferred styles of other leaders – there is no point giving lengthy of tables of numbers to a CEO who prefers 5 bullet points and 2 coloured graphs! Understanding your audience is key – what do they need, what are their motivators?

To be effective as leaders we need to cultivate both Influence and Impact, so once again we need to tap into our emotional intelligence, which can be significantly improved by practicing mindfulness.
​
Which of these areas do you most need to focus on in order to enhance your Influence and Impact?

1 Comment

How Do You Build Trust?

13/1/2021

0 Comments

 
Picture
As leaders we tell ourselves that we want our staff to be creative and innovative in how they approach their work, we want to know what is going on across the business, we want employees to ask for help when they need it, and we want to have visibility on potential challenges before they become massive problems. However there is one important condition which must be present if any of these things are to happen.

And that is that employees must feel safe to express themselves. This is known as psychological safety, which is defined as an individual’s perception of taking a risk and the response his or her boss or teammates will have to him taking that risk.

A few years ago in Project Aristotle, Google set out to determine what it was that made their top teams successful and they established that the number one factor in a team’s effectiveness was psychological safety. Researchers overwhelmingly agree that engagement, creativity and innovation cannot flourish if you do not have a safe space for new ideas and risk-taking.

And we can only build psychological safety if we develop Trust in one another, which is why Trust is the second T in A.U.T.H.E.N.T.I.C leadership:

A = Awareness & Acceptance
U = Unique
T = Transformation
H = Head & Heart
E = Engage & Empower
N = North Star
T = Trust
I = Influence & Impact
C = Compassion, Courage & Curiosity
 
Trust is absolutely critical to authentic leadership and to high-performing teams – after all if we don’t trust someone they can say whatever they like about culture and values and purpose but it will not make an iota of difference to our performance.

And as a leader we cannot simply demand that our people trust us, we have to create an environment where people trust that we have their back, that we will do the right thing by them, otherwise they will continue to shy away from speaking up when they see something wrong, when they have made a mistake, when they need help or when they have a great idea. We must FEEL trust in order to bring our whole self to work.

After all is there anyone who has not kept an idea to themselves because they were afraid of being ridiculed or shot down in flames? Or not asked a clarifying question because they were afraid of looking stupid and being humiliated?

To share a personal story, when I was a young financial controller working with a company preparing to go through an IPO I hid my first pregnancy for four and a half months because I did not trust the CEO to award me a fair share of options once he knew I would be taking maternity leave. When we hide a critical element of ourselves at work we are expending energy on protecting our identity behind a mask (a vast subject which I have written about before) and we simply cannot perform at our best.
 
“Trust is the stacking and layering of small moments and reciprocal vulnerability over time. Trust and vulnerability grow together, and to betray one is to destroy the other.” says Brene Brown in her book Dare to Lead (if you have not read this yet, please go and buy it right now!)

To elaborate I could not point to one single thing which the CEO had done which made me feel this way, it was an accumulation of small comments about the value (or lack thereof) of the “back office” teams in a sales organisation, about his view of women taking maternity leave, about his prioritisation of sales people above all else.

So how can we build trust?


  • Listen – everyone wants to be seen and heard so actively listening to their stories and demonstrating empathy will go a long way to deepening the relationship.
  • Ask for feedback and input – and then ensuring you address it and take action on it. Letting feedback fall into a blackhole is often worse than not asking in the first place.
  • Be ready to trust others – this needs to be a reciprocal understanding so if you demonstrate no trust in your staff do not expect them to trust you. If control is your thing then this one will push all your buttons, however you will have to relinquish some control, and give people some freedom around how they do their job.
  • Demonstrate vulnerability – when you are a leader who has been raised on always having the answer, always being right and being the “tough” one then this is really hard. Sharing some of the your stories about when you have struggled or had to ask for help can empower others to speak up.
  • Tell the truth – being honest and as transparent as possible makes a huge difference (and yes I understand that disclosure requirements and commercial sensitivity around transactions sometimes means full transparency is not possible). When there is a vacuum, people fill it with their own stories and interpretations.
  • Incentivise behaviours which reward trust – all too often organisations provide bonuses and rewards based purely on results outcomes, with no regard for how they were achieved. This has been all too apparent in the scandals within financial services, as exposed by the Royal Commission. Metrics around performance are important but if they are the only metrics used employees and managers will soon see what is really important within the organisation and act accordingly (regardless of the values posted on the wall).
 
And remember that trust is built in all the small moments – not in one big annual team building junket! As Simon Sinek says in The Infinite Game:

“Trust must be continuously and actively cultivated.”

And it can only be activated by acting in accordance with our values and in doing what we say we will do, words are cheap after all.

So what small thing can you do today to help build trust in your team?

0 Comments

Are you following your North Star?

5/1/2021

0 Comments

 
Picture


Working through complexity and uncertainty requires you to be really intentional about how you are managing your energy, and that doesn't just mean sleeping more hours, although almost of all need that! What it means is thinking about your 4 sources of energy: physical, emotional, mental and spiritual, which I have written about before.

The one I feel gets most often overlooked is spiritual energy, and certainly when I was at my unhappiest at work I knew I was attending to the other 3 but I still felt drained because I was missing a source of spiritual energy. Now some of you may be freaked out by the use of the word spiritual, however I am not referring to religion or faith, rather a sense of working for something greater than oneself.

And this is how this element of energy shows up in my series on A.U.T.H.E.N.T.I.C leadership as we come to N = North Star:

A = Awareness & Acceptance
U = Unique
T = Transformation
H = Head & Heart
E = Engage & Empower
N = North Star
T = Trust
I = Influence & Impact
C = Compassion, Courage & Curiosity

N = North Star

What is your North Star? What is it that guides you in your life and work? Research has shown that no single factor influences people's engagement with their job as much as deriving a sense of purpose from their work.

What is the contribution you make? What matters about what you do? We all want to both understand and truly feel the meaning and purpose of what we are doing, way beyond showing up to pick up a salary or creating greater wealth for the owners of the business. So how can we do this and how we can uncover our own individual sense of purpose?

Determining our own North Star ties in the elements of what makes us Unique: values, strengths, passions and wisdom, as explored in my earlier blog, with the causes that matter to us and the impact that we want to have on the world.

At the end of your life when you look back on all that you have been and done what is the legacy you want to leave? When you celebrate your 80th birthday what would you like people to be saying about how you influenced and impacted them? What kind of person you were?

The author whose work first introduced me to this concept was Bill George in his book Discover Your True North:

"True North is the internal compass that guides you successfully through life"
and

"Leaders are developed not simply born and we can all develop ourselves to be able to guide others. Anyone who follows their internal compass can become an authentic leader."
 
This was one of the first books which challenged me to look within for a sense of meaning rather than outwards, it prompted me to start exploring my stories about who I am and what I am here to do in the world, to realise that leadership is not simply a group of skills to learn but a practice and a process which evolves as we evolve as individuals.

The inner work starts with increasing our self-awareness so that we can identify what makes us unique, and then it pushes us to focus on how we use that unique combination of attributes to move through the world most effectively. This can be incredibly uncomfortable as we have to accept responsibility for our current situation and dig deep into understanding what is pulling us forward. We ask the question why: why are we doing this? Why is it important?

Motivation

It is much more motivating to be moving towards a shining star rather than running away from something we don’t like. This shining star of purpose is absolutely an intrinsic motivator, not an extrinsic one like a bonus or a new car, and it cannot be ticked off a list, it is always slightly out of reach, there is always more work which can be done.

Inherently we know that we don’t do our best work purely in the transaction of money for labour – we do our best work when we work with great people and do something meaningful.
And it is also important to realise that a purpose or North Star is about serving a greater good, not just self-interest. This is where our focus shifts to the impact our work or actions have on others, this is when we really feel that what we do matters. Our job is not our purpose, however when we are fully aligned with our values and strengths it is a reflection of our purpose.

Leadership
 
When we work in leadership roles it is also incumbent upon us to consider the true purpose of the organisation we work for – it is not about becoming a social enterprise but understanding the intersection of higher purpose and business strategy.

As leaders we need to engage our people in reflection at all levels of the organisation, bringing them into a space of collaboration so that they can understand how their role fits into the bigger picture of the organisation’s purpose and how it intersects or aligns with their individual sense of purpose.

Using your purpose as a North Star to guide you will help you centre yourself and ground yourself to lead effectively when it’s needed most, and it will be a source of inspiration and energy.

​What is your North Star?

0 Comments

    Author

    Sue Rosen

    Archives

    August 2024
    July 2024
    June 2024
    May 2024
    December 2022
    November 2022
    October 2022
    September 2022
    March 2022
    February 2022
    November 2021
    October 2021
    February 2021
    January 2021
    November 2020
    October 2020
    September 2020
    April 2020
    February 2020
    September 2019
    August 2019
    April 2018
    February 2018
    November 2017
    October 2017
    September 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    July 2016
    May 2016
    April 2016
    March 2016
    February 2016
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015

    Categories

    All
    Authenticity
    Diversity
    Dreams
    Goal Setting
    Self Awareness
    Self-awareness
    Strengths
    Well-being
    Women

    RSS Feed

Web Hosting by iPage